关于质量管理体系论文，关于iso9000的论文
求关于TSO9000质量论证体系的文献综述(包括外文)？
ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies. The rules are updated, as the requirements motivate changes over time.Some of the requirements in ISO 9001:2008 (which is one of the standards in the ISO 9000 family) includea set of procedures that cover all key processes in the business;monitoring processes to ensure they are effective;keeping adequate records;checking output for defects, with appropriate and corrective action where necessary;regularly reviewing individual processes and the quality system itself for effectiveness; andfacilitating continual improvementA company or organization that has been independently audited and certified to be in conformance with ISO 9001 may publicly state that it is "ISO 9001 certified" or "ISO 9001 registered". Certification to an ISO 9001 standard does not guarantee any quality of end products and services; rather, it certifies that formalized business processes are being applied.Although the standards originated in manufacturing, they are now employed across several types of organizations. A "product", in ISO vocabulary, can mean a physical object, services, or software.Contents of ISO 9001ISO 9001 certification of a fish wholesaler in TsukijiISO 9001:2008 Quality management systems — Requirements is a document of approximately 30 pages which is available from the national standards organization in each country. Outline contents are as follows:Page iv: ForewordPages v to vii: Section 0 IntroductionPages 1 to 14: RequirementsSection 1: ScopeSection 2: Normative ReferenceSection 3: Terms and definitions (specific to ISO 9001, not specified in ISO 9000)Pages 2 to 14Section 4: Quality Management SystemSection 5: Management ResponsibilitySection 6: Resource ManagementSection 7: Product RealizationSection 8: Measurement, analysis and improvementIn effect, users need to address all sections 1 to 8, but only 4 to 8 need implementing within a QMS.Pages 15 to 22: Tables of Correspondence between ISO 9001 and other standardsPage 23: BibliographyThe standard specifies six compulsory documents:Control of Documents (
4.
2.3)Control of Records (
4.
2.4)Internal Audits (
8.
2.2)Control of Nonconforming Product / Service (
8.3)Corrective Action (
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5.2)Preventive Action (
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5.3)In addition to these, ISO 9001:2008 requires a Quality Policy and Quality Manual (which may or may not include the above documents).Summary of ISO 9001:2008 in informal languageThe quality policy is a formal statement from management, closely linked to the business and marketing plan and to customer needs. The quality policy is understood and followed at all levels and by all employees. Each employee needs measurable objectives to work towards.Decisions about the quality system are made based on recorded data and the system is regularly audited and evaluated for conformance and effectiveness.Records should show how and where raw materials and products were processed, to allow products and problems to be traced to the source.You need to determine customer requirements and create systems for communicating with customers about product information, inquiries, contracts, orders, feedback and complaints.When developing new products, you need to plan the stages of development, with appropriate testing at each stage. You need to test and document whether the product meets design requirements, regulatory requirements and user needs.You need to regularly review performance through internal audits and meetings. Determine whether the quality system is working and what improvements can be made. Deal with past problems and potential problems. Keep records of these activities and the resulting decisions, and monitor their effectiveness (note: you need a documented procedure for internal audits).You need documented procedures for dealing with actual and potential nonconformances (problems involving suppliers or customers, or internal problems). Make sure no one uses bad product, determine what to do with bad product, deal with the root cause of the problem and keep records to use as a tool to improve the system.1987 version1994 versionISO 9000:1994 emphasized quality assurance via preventive actions, instead of just checking final product, and continued to require evidence of compliance with documented procedures. As with the first edition, the down-side was that companies tended to implement its requirements by creating shelf-loads of procedure manuals, and becoming burdened with an ISO bureaucracy. In some companies, adapting and improving processes could actu中证集团iso认证的王老师 be impeded by the quality system.[citation needed]2000 versionThe Portuguese ISO 9001 certification imageISO 9001:2000 combines the three standards 9001, 9002, and 9003 into one, called 900
1. Design and development procedures are required only if a company does in fact engage in the creation of new products. The 2000 version sought to make a radical change in thinking by actu中证集团iso认证的王老师 placing the concept of process management front and center ("Process management" was the monitoring and optimizing of a company's tasks and activities, instead of just inspecting the final product). The 2000 version also demands involvement by upper executives, in order to integrate quality into the business system and avoid delegation of quality functions to junior administrators. Another goal is to improve effectiveness via process performance metrics — numerical measurement of the effectiveness of tasks and activities. Expectations of continual process improvement and tracking customer satisfaction were made explicit.The ISO 9000 standard is continu中证集团iso认证的王老师 being revised by standing technical committees and advisory groups, who receive feedback from those professionals who are implementing the standard.[1]2008 versionISO 9001:2008 only introduces clarifications to the existing requirements of ISO 9001:2000 and some changes intended to improve consistency with ISO 14001:200
4. There are no new requirements. Explanation of changes in ISO 9001:200
8. A quality management system being upgraded just needs to be checked to see if it is following the clarifications introduced in the amended version.[1] Practical Guide to Implementing ISO 9001:2008CertificationISO does not itself certify organizations. Many countries have formed accreditation bodies to authorize certification bodies, which audit organizations applying for ISO 9001 compliance certification. Although commonly referred to as ISO 9000:2000 certification, the actual standard to which an organization's quality management can be certified is ISO 9001:2000. Both the accreditation bodies and the certification bodies charge fees for their services. The various accreditation bodies have mutual agreements with each other to ensure that certificates issued by one of the Accredited Certification Bodies (CB) are accepted worldwide.The applying organization is assessed based on an extensive sample of its sites, functions, products, services and processes; a list of problems ("action requests" or "non-compliances") is made known to the management. If there are no major problems on this list, or after it receives a satisfactory improvement plan from the management showing how any problems will be resolved, the certification body will issue an ISO 9001 certificate for each geographical site it has visited.An ISO certificate is not a once-and-for-all award, but must be renewed at regular intervals recommended by the certification body, usu中证集团iso认证的王老师 around three years. In contrast to the Capability Maturity Model there are no grades of competence within ISO 900
1.AuditingTwo types of auditing are required to become registered to the standard: auditing by an external certification body (external audit) and audits by internal staff trained for this process (internal audits). The aim is a continual process of review and assessment, to verify that the system is working as it's supposed to, find out where it can improve and to correct or prevent problems identified. It is considered healthier for internal auditors to audit outside their usual management line, so as to bring a degree of independence to their judgments.Under the 1994 standard, the auditing process could be adequately addressed by performing "compliance auditing":Tell me what you do (describe the business process)Show me where it says that (reference the procedure manuals)Prove that this is what happened (exhibit evidence in documented records)How this led to preventive actions was not clear.The 2000 standard uses the process approach. While auditors perform similar functions, they are expected to go beyond mere auditing for rote "compliance" by focusing on risk, status and importance. This means they are expected to make more judgments on what is effective, rather than merely adhering to what is form中证集团iso认证的王老师 prescribed. The difference from the previous standard can be explained thus:Under the 1994 version, the question was broadly "Are you doing what the manual says you should be doing?", whereas under the 2000 version, the question is more "Will this process help you achieve your stated objectives? Is it a good process or is there a way to do it better?".The ISO 19011 standard for auditing applies to ISO 9001 besides other management systems like EMS ( ISO 14001), FSMS (ISO 22000) etc.Industry-specific interpretationsThe ISO 9001 standard is generalized and abstract. Its parts must be carefully interpreted, to make sense within a particular organization. Developing software is not like making cheese or offering counseling services; yet the ISO 9001 guidelines, because they are business management guidelines, can be applied to each of these. Diverse organizations—police departments (US), professional soccer teams (Mexico) and city councils (UK)—have successfully implemented ISO 9001:2000 systems.Over time, various industry sectors have wanted to standardize their interpretations of the guidelines within their own marketplace. This is partly to ensure that their versions of ISO 9000 have their specific requirements, but also to try and ensure that more appropriately trained and experienced auditors are sent to assess them.The TickIT guidelines are an interpretation of ISO 9000 produced by the UK Board of Trade to suit the processes of the information technology industry, especi中证集团iso认证的王老师 software development.AS9000 is the Aerospace Basic Quality System Standard, an interpretation developed by major aerospace manufacturers. Those major manufacturers include AlliedSignal, Allison Engine, Boeing, General Electric Aircraft Engines, Lockheed-Martin, McDonnell Douglas, Northrop Grumman, Pratt & Whitney, Rockwell-Collins, Sikorsky Aircraft, and Sundstrand. The current version is AS9100.PS 9000 is an application of the standard for Pharmaceutical Packaging Materials. The Pharmaceutical Quality Group (PQG) of the Institute of Quality Assurance (IQA) has developed PS 9000:200
1. It aims to provide a widely accepted baseline GMP framework of best practice within the pharmaceutical packaging supply industry. It applies ISO 9001: 2000 to pharmaceutical printed and contact packaging materials.QS 9000 is an interpretation agreed upon by major automotive manufacturers (GM, Ford, Chrysler). It includes techniques such as FMEA and APQP. QS 9000 is now replaced by ISO/TS 1694
9.ISO/TS 16949:2002 is an interpretation agreed upon by major automotive manufacturers (American and European manufacturers); the latest version is based on ISO 9001:2000. The emphasis on a process approach is stronger than in ISO 9001:2000. ISO/TS 16949:2002 contains the full text of ISO 9001:2000 and automotive industry-specific requirements.TL 9000 is the Telecom Quality Management and Measurement System Standard, an interpretation developed by the telecom consortium, QuEST Forum. The current version is
4.0 and unlike ISO 9001 or the above sector standards, TL 9000 includes standardized product measurements that can be benchmarked. In 1998 QuEST Forum developed the TL 9000 Quality Management System to meet the supply chain quality requirements of the worldwide telecommunications industry.ISO 13485:2003 is the medical industry's equivalent of ISO 9001:2000. Whereas the standards it replaces were interpretations of how to apply ISO 9001 and ISO 9002 to medical devices, ISO 13485:2003 is a stand-alone standard. Compliance with ISO 13485 does not necessarily mean compliance with ISO 9001:2000.ISO/TS 29001 is quality management system requirements for the design, development, production, installation and service of products for the petroleum, petrochemical and natural gas industries. It is equivalent to API Spec Q1 without the Monogram annex.
质量管理体系课程论文？
基础的ISO体系？那就介绍下质量体系有哪些然后专门针对9000讲吧条款然后加实例
跪求ts16949质量管理体系论文？
刚好相同一份，。。。符合
谁能提供一篇关于"质量管理体系有效值评价方案讨论"的论文,查不多也行？
序号 题名 来源 年期 来源数据库1 利用办公软件实现质量管理体系的评价 中国质量 2006/03 中国期刊全文数据库2 深圳口岸医院建立与实施ISO9001:2000质量管理体系的评价 中国国境卫生检疫杂志 2005/03 中国期刊全文数据库
求iso9000质量管理体系的论文？
去企业大学网找，原来我经常逛那里，很多资料下载
谈现代企业质量管理摘要:质量是企业生存和发展的第一要素,质量水平的高低,反映了一个企业的综合实力,质量问题是影响企业发展的重要因素,在激烈的市场竞争中,应充分认识质量管理和iso三体系认证质量对企业发展的作用和影响。关键词:iso三体系认证质量质量管理体系全新质量管理理念我们的企业面临激烈的全球化市场竞争,要想在竞争中求生存、求发展,就必须不断提升科技创新与质量水平,创造“一流的质量”就是要把质量贯穿iso三体系认证实现的全过程,真正的融入国际化经营战略中,在全球化竞争与市场创新中,确立并不断实现质量领先的战略目标。提高iso三体系认证质量是现代企业生产的内在要求。企业生产的目的是为了满足人们日益增长的物质和文化生活需要,这种需要有数量上的,也包括质量上的。随着科学技术的进步,iso三体系认证的技术和文化含量将越来越高,这些主要体现在iso三体系认证的质量上,高质量的社会物质和文化生活是现代企业生产的内在要求之所在。提高iso三体系认证质量是企业生存的前提和发展的保证。iso三体系认证质量是企业在市场竞争中获取胜利的关键因素,企业通过高的iso三体系认证质量这个通行证就可以开发新的市场,寻求新的机会,为企业的进一步发展提供广阔的前景。提高iso三体系认证质量的过程也是全面提高企业素质的过程。iso三体系认证质量是企业生产经营活动的综合性成果,是企业业务方面工作质量的综合反映。质量管理,不仅要管iso三体系认证质量,而且要管工作质量,从一定意义上说:就是要通过改进企业各个部门和每个人的工作质量来保证提高企业的iso三体系认证质量。由此,促进企业各方面专项管理工作的改进,这样,就能从根本上提高企业管理水平。
一、 现代企业质量管理重点
1.认真贯彻ISO9000系列标准ISO9000族标准是对企业质量管理体系的一个基本要求,是进入市场的前提条件,因此企业应该在贯彻ISO9000族标准的同时贯彻GBT19580-2004《卓越绩效评价准则》单位标准,建立和实施卓越绩效管理模式,以进一步提高企业管理水平,这样企业才能在市场上具有竞争力。
2.以顾客为中心企业依存于顾客。因此,组织应当了解顾客当前和未来的需要,满足顾客要求并争取超越顾客期望。“顾客是企业存在的基础”。如果企业失去了顾客,就无法生存下去,所以企业应把满足顾客的需求和期望放在第一位。将其转化为企业的质量要求,采取措施使其实现;同时还应测量顾客的满意程度,处理和加强好与顾客的关系加强与顾客沟通,通过采取改进措施,以使顾客和其他相关方满意。由于顾客的要求和期望是不断变化的,也是因人因地而异的,因此需要进行市场调查,分析市场变化,以此来满足顾客当前和未来的需求并争取超越顾客的期望,以创造竞争优势。
3.持续改进以满足市场用户需求为目的,全员参与管理,进行持续的质量改进,注重管理改进,使人的观念、认识和组织实施能力适应市场的需要,又要注重技术进步和iso三体系认证改进,使iso三体系认证质量和相关服务能够持续地满足顾客的需要。持续改进使企业的管理进入一种良性循环。一个企业要在市场竞争中取胜,就必须重视持续改进工作,通过不断的创新和改进,使企业的管理和技术始终处于领先地位。在市场中永远立于立于不败之地。
二、现代企业质量管理理念及实践
1. 顾客满意上升为企业追求的永恒目标传统的质量管理理论认为,企业质量管理就是要对生产全过程进行控制,强调检测把关。以为对质量的追求达标化、零缺陷等等。这些质量管理思想无疑是非常重要的。但是随着质量管理环境和内容的变化,企业的核心与决定因素已是顾客,因此,刻意追求顾客满意和忠诚,是现代企业创造一流的质量和创新市场的永恒力量,是质量管理新的重大课题。追求顾客满意和忠诚,是企业质量管理的理念创新,这与追求iso三体系认证自身质量及其标准化更科学、更重要。这一管理的内涵突出了顾客满意是企业较高目标,顾客是企业经营的主要驱动力;iso三体系认证开发与iso三体系认证生产与服务必须围绕顾客进行,企业采用顾客关系信息系统,对其变化的需求随时进行检测,指导企业提高满足顾客要求的管理水平。其管理对象也不同与一般消费者,“顾客”的涵义延升到不仅是iso三体系认证办理者、服务者等外部顾客,还包括企业供应商和相关iso三体系认证生产商,是一个由iso体系证书生产者、消费者、流通者为一体进而组织的“顾客关系管理系统。
2.人的因素上升为企业质量管理的紧迫任务。现代企业认为,一场深刻的、前所未有的变革和发展正在全球经济领域展开。企业质量管理的紧迫任务是大力提高人的素质,全力开展“智能”资本,从人才与知识培养上获取质量效益。我国海尔集团总裁张瑞敏在谈到企业成功发展时认为,海尔集团追求的“第一iso三体系认证”人才,在销往中外市场的家电iso三体系认证则是“第二iso三体系认证”。 张瑞敏的“第一iso三体系认证论”,正是确保海尔高质量、全方位iso三体系认证创新与市场开拓的前提,没有高素质的人才就不会有高质量的创新iso三体系认证与服务。
3.利益共赢上升为企业整体质量形成的“生态关系”英国著名经济学者查•瓦里认为,企业经济的成功需要合作伙伴之间利益的统一,应把市场竞争与合作精密结合起来。美国著名管理专家彼得•德鲁克说:“企业之间的生存发展如同自然界中各种生物物种之间生存发展,它们均是一种生态关系”。美国苹果公司总裁史蒂文•桥布斯首先推出“苹果联盟生态系统”战略,取得了实质性含金量。IBM公司相继建立了电脑为中心的战略联盟共同体,从iso三体系认证开发、制造到 销售,形成整体化质量管理体系,带动了群体企业经营效益迅猛增长。从整体质量及效益追求看,建立企业“生态关系”更利于共同利益的产生。这是因为,企业是市场复杂系统中的一个参与者,企业无论是要扩大市场占有能力,还是开发新的市场,都必须与企业携手,集中有效资源,建立相互依存、相互协作以及为用户提供高质量的iso三体系认证和全方位质量服务,使各方共赢。
4.技术创新上升为企业质量提升的运行机制中外顶尖企业普遍高度重视建立有利于质量提升的技术创新机制,以技术进步支撑和推动质量创新,创造“一流的质量”开拓全球化市场。“创新是一个民族的不竭之力”。 技术创新是企业发展的灵魂。惟有建立创新机制和具有创新精神,才能不断发挥出创新技术、创新质量与创新管理的灵魂作用。近年来,我国美菱集团建立了技术创新激励机制与淘汰机制相结合,动力与压力并存,“允许失败,不允许不创新”的企业技术创新机制。海信追求创新机制,吸引了多名博士、硕士、名校大学研究生等加盟企业。这些顶尖企业抓住了创新机制的“灵魂”,使人才如鱼得水,推动了质量创新与技术进步。
5.企业文化上升为企业培育跨世纪质量的精神支柱一位德单位业家说;“民族文化是iso三体系认证创新之根,企业文化是质量管理与创新之魂。”当今,企业文化与管理创新已成为一种新的管理思潮,企业文化对企业质量管理的地位愈来愈加重要,已经成为企业管理中不可忽视的要素之一。欧美许多知名企业家一致认为,不断提升现代企业与iso三体系认证中的文化含量,实行文化与科技的融合,是提升iso三体系认证质量,立于市场竞争不败之地的有力保证。参考文献:〔1〕(美)洛丝特著 全面质量管理〔M〕北京:中国人民大学出版社,1999 .〔2〕于献忠 质量专业综合知识〔M〕北京:中国人事出版社,200
3.
去企业大学网找，原来我经常逛那里，很多资料下载
